(Business in Cameroon) - For several days now, Orange customers have automatically been receiving an alert after each phone call. The alert tells the customer the duration of each call and how much credit was used. This new feature allows consumers to better manage their package, ending consumer suspicions about the mobile provider overbilling calls made in its network.
So far, Orange Cameroon is the only company to provide this service on the Cameroonian market. MTN and Nexttel are still waiting to carry-out this recommendation made by the Minister of Postal Services and Telecommunications, Jean Pierre Biyiti bi Essam.
At the launch of the 9-digit dialling system on September 24, 2014, the government official called on telecom operators to be more transparent. He reiterated that consumers had a right to know the conditions of the services they accept, including charges and other fees.
MTN and Nexttel customers who wish to know how much a given call cost still have to resort to the same old method of dialling a code to check their balance.