(Business in Cameroon) - Intelcia, Moroccan specialist in client relationship management, announced for 13 December 2016 the inauguration ceremony of its Douala branch. In the Cameroonian economic capital, Intelcia will operate a platform of 500 call centre representatives, for a mobile telephone operator present on the local market, whose name has yet to be revealed.
We can recall that in January 2016 this Moroccan group, also present in France, had announced its arrival in Cameroon. In June 2016, a legal notice revealed that through a capital increase and merger operation, Intelcia had bought the Cameroonian company Clientos, to roll out its activities in the country.
Through this implantation in Cameroon, Intelcia is thus establishing for the first time its operation in sub-Saharan Africa. This company, presenting itself “as a major player in subcontracting services and is today among the top francophone outsourcers in client relationship management”, already has in its portfolio clients such as Orange, Inwi and SFR.