“(Business in Cameroon) - I haven’t run out of credit. It was the 3G network.” The person who made this statement had his phone to his ear. He had just redialled after a dropped call. The caller on the other end apparently believed he had finished his credit.

Mobile telephone users in Cameroon are experiencing scenarios like this more and more in recent days. Dropped calls, difficulty connecting calls, poor internet service, credit mysteriously used-up and more have become the daily routine for cellular customers in Cameroon.

These problems seem to be increasing since mid-March 2015 when all the mobile operators accessed the 3G network. Facing the silence of these companies with regards to the reasons behind these problems that consumers hoped would have been resolved with the 3G launch, customers and telecom experts have come to only one solution: fixing the 3G equipment.

Indeed, the launch of this new technology needed investment in new equipment that had to be adapted to the existing network. The technicians themselves need some time to adapt and familiarise themselves with the new equipment. This is all to the dismay of the consumers who are eager to enjoy the benefits of the 3G upgrade in terms of improved service quality.